Refund and Return Policy
Effective Date: March 4, 2025
At METEORSORA, we strive to ensure that every customer is fully satisfied with their purchase. If you are not completely happy with your order, we offer a flexible Refund and Return Policy to make your shopping experience risk-free and seamless.
1. Eligibility for Returns & Refunds
To qualify for a return or refund, the following conditions must be met:
Items must be returned within 30 days of the delivery date.
Products must be unused, unworn, and in their original packaging, including all accessories, certificates, and documentation.
Custom-made, engraved, or personalized jewelry cannot be returned or refunded unless there is a manufacturing defect.
Clearance or final sale items are not eligible for returns or refunds.
2. How to Initiate a Return
To request a return, please follow these steps:
Contact Us: Email us at contact@meteorsora.xyz with your order number, reason for the return, and supporting photos (if applicable).
Receive Approval: Our team will review your request and provide return instructions within 2-3 business days.
Ship Your Item: Securely pack the product and ship it to the address provided in our return instructions. Customers are responsible for return shipping costs.
Inspection & Refund Processing: Once we receive your return, we will inspect the item and issue a refund to your original payment method within 7-10 business days if the return meets our eligibility criteria.
3. Refund Processing Time
Approved refunds will be processed within 7-10 business days after receiving the returned item.
Refunds will be issued to the original payment method used for the purchase.
If you have not received your refund within the specified time, please check with your bank or payment provider, as processing times may vary.
4. Exchanges
If you wish to exchange an item for a different size or style, please contact our support team at contact@meteorsora.xyz. Exchanges are subject to product availability.
5. Damaged or Defective Items
If your order arrives damaged or defective, we sincerely apologize for the inconvenience. To request a replacement:
Contact us within 48 hours of receiving your order at contact@meteorsora.xyz.
Provide clear photos of the damaged or defective item.
Our team will assess the issue and offer a replacement, store credit, or full refund, depending on the situation.
6. Non-Returnable Items
Custom or personalized jewelry (engraved rings, bespoke designs, etc.).
Items marked as “Final Sale” or “Clearance.”
Gift cards or promotional items.
7. Late or Missing Refunds
If you have not received your refund after the processing period:
Check your bank or credit card account.
Contact your payment provider, as there may be a processing delay.
If you still do not receive your refund, contact us at contact@meteorsora.xyz for further assistance.
8. Contact Us
For any refund or return inquiries, feel free to reach out to us:
METEORSORA
Street: 4574 Black Stallion Road, Arkansas, Fordyce, United States
Phone number: 859-581-0939
Email: contact@meteorsora.xyz
Website: https://meteorsora.xyz/