Delivery Policy

Effective Date: March 4, 2025

At METEORSORA, we are committed to ensuring a smooth and reliable delivery experience for our customers. This Delivery Policy outlines the shipping methods, estimated delivery times, and other essential details regarding order fulfillment.

1. Order Processing Time

  • All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.

  • Custom or personalized jewelry may require additional processing time, which will be communicated at checkout.

  • You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options to cater to different needs:

  • Standard Shipping: Estimated delivery within 7-14 business days.

  • Express Shipping: Estimated delivery within 3-7 business days.

  • International Shipping: Delivery times vary by country and may take 10-20 business days depending on location and customs clearance.

Please note that delivery times are estimates and may be affected by unforeseen circumstances, such as weather conditions, customs delays, or peak holiday periods.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the shipping destination and selected shipping method.

  • Free shipping may be available for qualifying orders based on promotions or minimum purchase requirements.

  • Customers are responsible for any applicable customs duties, import taxes, and clearance fees imposed by their country.

4. Tracking & Order Status

  • Once your order is shipped, you will receive an email with a tracking number and link to monitor your package’s journey.

  • If you experience any issues with tracking or delivery, please contact us at contact@meteorsora.xyz for assistance.

5. International Shipping Policy

  • METEORSORA ships internationally to most countries. However, certain locations may have restrictions due to shipping regulations.

  • International customers are responsible for all customs duties, import taxes, and clearance fees required by their country.

  • If an international order is held by customs, the customer must comply with their local customs regulations to receive the package.

6. Failed Deliveries & Return to Sender

  • If a delivery attempt is unsuccessful due to an incorrect address, refusal to accept the package, or failure to collect from a designated pickup point, the order may be returned to us.

  • In such cases, customers may be responsible for additional shipping fees to resend the package.

  • To prevent delivery issues, please ensure that all shipping details provided are accurate and complete.

7. Lost or Delayed Shipments

  • If your order is significantly delayed or lost in transit, please contact our support team at contact@meteorsora.xyz.

  • We will work with our shipping partners to resolve the issue and provide a solution, which may include a replacement or refund depending on the circumstances.

8. Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please follow these steps:

  • Contact us within 48 hours of receiving your package.

  • Provide clear photos of the item and packaging for verification.

  • We will assess the issue and offer a replacement, refund, or store credit accordingly.

9. Contact Us

For any inquiries regarding your order delivery, please reach out to us:

METEORSORA
Street: 4574 Black Stallion Road, Arkansas, Fordyce, United States
Phone number: 859-581-0939
Email: contact@meteorsora.xyz
Website: https://meteorsora.xyz/